Terms of Service

Oysters and Shellfish:

• After receipt, please check the goods clearly, if found any omission, you can contact us at 3421 0103 immediately, we will make arrangement as soon as possible.


• If found oysters and shellfish opening the shell, you can tap the oysters and shellfish or you can put them into ice water for several minutes, it will shut as usual. If found oysters and shellfish continued to maintain open, please keep them and take pictures, and send e-mail to us: sales@oceanthree.hk, we will soon make proper arrangements.


• We advise to eat immediately in the date of receipt, if not consumed immediately, please place the oysters and shellfish fresh stored in the refrigerator (3°C - 5°C) during storage and covered with wet towels. (We recommend consumed immediately after receipt).


• Please put the oysters and shellfish into ice water for 5 – 10 minutes for cleaning the microbes of surface, if found any parasitic on surface, this is a normal phenomenon, simply wash can be eaten.


• We do not attach any tools to open oysters, condiments and oyster shucking service. (Customers can order separately, if necessary.)

Sashimi:

• After receipt, please store the fresh sashimi in the refrigerator (3°C - 5°C), until it was taken before eating.


• After receipt, please store the frozen sashimi in the freezer (0 °C or below), until it was moved to refrigerator to defrost. (Refer to our recipes for defrosting method.)


• If sashimi found bleeding water, this is a normal phenomenon. Please drained the bleeding water, it may be safe to eat.


• Any sashimi food, preparing ice dish before edible (clean dishes covered with ice, and then sealed with plastic wrap), and then placed the sashimi on ice dish.


• We do not include any kind of sashimi seasonings. (Please order separately, if necessary.)

Meat:

• Please eat before the expiry date.


• When storing, please do not put anything on the meat or piles, otherwise, the meat would accelerate the phenomenon of oxidation and discolor. While the humidity and temperature due to factors to normal oxidation to make the meat dark brown, it does not change the taste of the meat can be safe to eat.


• Fat distribution and proportion of meat products are all factors that cannot be controlled, we will only sell to the weight of the standard price of meat.

Member Points system:

• Members can earn redemption point, if order through website.


• All the redemption point balance will be all cleared on 31st March every year. All members please use those balance before 30th March and the points obtained on 31st March would not be affected.


• If OCEAN THREE found there are any abnormal change about the redemption point, we reserve the right to make any changes without notice.

The expiry date of Oysters and fresh sashimi is 2 days after receipt, if customer have any questions or complaints, please contact us as soon as possible. If customers failed to reflect the quality problems or complaints about the food, we will NOT be a accepted.

Since oysters and sashimi and other fresh foods susceptible to flight problems, resulting in their inability to provide some food on the order, we will contact the customer immediately. If unable to contact the customers before the delivery, we will cancel the food.

In case of any dispute, OCEAN THREE DEVELOPMENT LIMITED reserves the right of final decision.

Privacy Policy

When shopping at OCEAN THREE DEVELOPMENT LMITED, it indicates that you have previously agreed to the privacy policy, as well as current and future provisions. If you do not agree to these terms, you should stop shopping and notify us.

The Outline of the privacy policy of OCEAN THREE base on respecting the privacy of each customer. Accordingly, we will comply with the provisions of the Personal Data (Privacy) Ordinance, and is committed to the protection of personal data privacy accord on internationally recognized standards. At the same time, we will ensure that staff handling personal data in compliance with the most stringent standards of security and confidentiality.

As a result of typhoons, earthquakes, tsunamis, floods, power outages, war, attacks and other natural factors or other force majeure our server disconnected and the loss of customers' personal information, we are not responsible for the rehabilitation and compensation.
OCEAN THREE DEVELOPMENT LIMITED hereinafter referred to as the OCEAN THREE.

1. Reasons for the collection of information
From time to time you may be asked to provide information to OCEAN THREE, to use / ordering certain products. If you browse our products, you may be asked to provide further information on the use of the site. The main purpose of the collection of information as follows.

To verify the identity of the membership of our company – your information, such as your name, identity card number, address, e-mail and other information will be collected while registration.

To provide OCEAN THREE products and support - This information includes contact information, and product or support your request, and these data will be used to provide the latest information on products and services to you.

Marketing purposes - including direct contact you to inform you of the latest news. OCEAN THREE is committed to follow the most stringent guidelines of our company and pick reputable partners to provide services, but our privacy protection does not cover the information that you provide to a third party directly (including, but not limited to, online auction buyer / seller, online data stores or other hypertext linked sites). We recommend you before providing any personal information, please consult their codes and guidelines first.

2. Disclosure of information collected
You acknowledge and authorize OCEAN THREE retain and store all the information you provide into our one or multiple databases. OCEAN THREE will be in accordance with strict standards of security and confidentiality to maintain full control and protection of all data in these database and will not be disclosed to third parties, except the following persons or organizations:

(a) Have trained by formal training in handling of customer information is authorized OCEAN THREE employees.

(b) Providing support services (including, but not limited to, administration, installation, telecommunications, computers, and other professional services, etc.) of a third-party service providers. These vendors are contractually required to comply with privacy standards listed in this article.

(c) OCEAN THREE accordance with applicable legal, governmental or regulatory requirements require any person to disclose the information.

(d) Person or organization you through our services with the transaction, such as online shops, banks or other institutions.

OCEAN THREE Not without obtaining your prior consent, for the purpose of marketing and disclose your personal information to third parties.

3. User selection
OCEAN THREE will provide regular updates via e-mail to the user without your request or communication occurred. When the event that you do not wish to receive communications in the future without your requirements issued you can e-mail contact our customer relations staff, they will put your name be removed from the contact list in the above communication. OCEAN THREE only to provide customer service and keep your contact details, such as to inform you the latest offers, membership services related changes and so on.

4. Use "Cookies" to collect information
OCEAN THREE may use "Cookies" to collect user data on the use of the service, which helps users to re-visit the site of use. "Cookies" are small pieces of information sent by a web server and stored in a web browser among the segment so that the future can read data from the browser. Currently, the data collected from cookies to improve services for the function. Data OCEAN THREE services provided by the user to analyze the cumulative use of the Service in accordance with the Company, and then be organized and choreographed. Cookies help make the login process more smoothly while more efficient, and save data between sessions.

You can disable the cookie function on your browser without affecting your visit to our website, but do allow cookies for our services more convenient. Disabling cookies may result in the use of functional complexity and involve more input procedures. You should also note that if you do disable cookies, it could affect some of the features of the company's services.

If you use "cookies" to collect information, and any personal loss, our company will not bear any responsibility.

5. Security
OCEAN THREE attention to the security of the data collection, and has implemented measures to prevent unauthorized access to or use of such information. OCEAN THREE system using the appropriate security protocols for authentication and authorization, to protect the security of electronic communications. However, for any breach of security or unauthorized disclosure or use of such information, the Company is not responsible.

6. Data retention period
Your personal information will be retained for an appropriate period of time in order to achieve the purpose specified.

7. Updated Privacy Policy
OCEAN THREE users are very concerned about privacy issues, and know when the Company to provide new features or commercial service, there is a need to update the policy, the Company reserves the right to make any modifications without notice.

8. Other rights
Any of the terms set out in this Privacy Policy shall limit the rights of any person under the Personal Data (Privacy) Ordinance entitled. You should know your rights under the Personal Data (Privacy) Ordinance entitled, including:

(a) Query whether the Company holds any of your personal data.

(b) Access some of your information held by the Company.

(c) Request correction of your information.

(d) The company identified the types of information and data held by the implementation of policies and practices from time to time.

(e) Prohibit access to or use of your information, and request to be informed of any action OCEAN THREE taken the above requirements, OCEAN THREE retains the right to follow the above requirements and any changes.