We suggest our customers enjoy the food right after the delivert. If not, please keep them in the fridge(3°C - 5°C) and cover with wet towels.
[Strongly advise finishing them within 2 days]
[Preparation for shucking oysters]
First put all the oyster and shellfish into ice water added with coarse salt for 5 - 10 minutes, so as to clean the microorganism and germs on the shell. It is normal if worms are found on the shell.
Attention︰Ice gel pack application for oysters, Do not eat and Don't cut it open. Reusable when it intact, if damaged cannot be used.
We empty all the bonus points at 12:00a.m. on every 31st March, please use up all your points on or before the balance date.
In case of any disputed. Ocean Three always holds the final and conclusive decision without prior notice.
[Oysters, sashimi and other fresh foods]
Customers should finish the food within 2 days after receive the delivery, if have any problem, please notify us within 2 days counting from the date of receipt. Exchange of goods will not be allowed over 2 days.
The edible period should be within 30 days after receive the delivery and kept frozen (below 0°C) before eating. We will not handle the complaint if we find out the customers have not stored the goods correctly or once it has over 7days after receive the delivery.
If the oysters and shellfish are found opened, it is normal. you can try pressing the corer shell gently or putting them into the ice water for a few minutes to see if they are concealed again. If no, you may keep the spoiled item and send a photo as evidence to Email: firstname.lastname@example.org
Whatsapp: 6462 2214
We may arrange exchange or refund as soon as possible.
When bad weather conditions occurrs, ie. thunderstorms, typhoons, black rainstorms or any weather cirumstances that may cause traffic congestions, the delivery services may be suspended and rearranged.
The delivery time period canot be specified with the following districts:
Yuen Long Lam Tsuen, Lau Fau Shan, Lion Rock, Pat Sin Leng, Sai Kung Tai Mong Tsai Road, Discovery Bay, The Peak, Ma Wan, Park Island or any remote areas (transportation cost may differ). The delivery man may inform you before around an hour.
We do not sell any alcoholic drinks to persons under the age of 18. By ordering via this site. you need to affirm that you are over the age of 18.
Please check all goods carefully before you pay when you receive the delivery. You may call or email us on the same day if you have any question.
When we receive your orders, we will call you to confirm all the information and wanted - items, and inform you the arrangement of the delivery time. Please let us know if you have not received any call from us the day before the delivery day.